Lasoo has only the specials you need (none of the junk you don’t) from Australia’s leading retailers. nnIn most cases a special is a product that has been discounted below its regular recommended retail price for a limited period of time. We’ve added small visual tags to help you quickly see the type of specials Lasoo has on offer: nnRed: Hot offer – there are specials discounted by more than 50% for a limited period of time while stocks last. Lasoo these quick as they’re hot-to-trot! nnYellow: ½ price – these are specials discounted by 50% for a limited period of time while stocks last. Yellow = Gold! nnBlue: Price drop: these are specials that have been discounted for a limited period of time while stocks last. You can use the discount filter to show only the specials that have been discounted over 20%, 30% or 40%. These specials often consist of seasonal promotions, clearance sales, or weekly deals from Australia’s best retailers. Whatever the reason for the discount, you will save. So don’t pay fool price. Lasoo it. nnPurple: New release: Some specials are new products or best-selling low price everyday products. New products will have a purple tag while everyday low price best sellers will have no tag to keep the feed as clear and simple as possible for you to navigate the best specials from Australia’s top retailers. nn

In an Australian first, you can now purchase specials directly off the digital catalogues on Lasoo without leaving the platform. nnClick on the picture of a special you want to buy on the catalogue, then simply add it to your cart, or save it to your wishlist to buy later. nnWe’ve also listed all the specials for sale in each catalogue in tiles next to each page (web) or below each page (mobile). You’re able to purchase specials from the tiles too by clicking add to cart, or save them to your wishlist by clicking the heart icon. nnTo see more details about a product you can click the product tile to be directed to the product description page where you can access all the information about that item. nnPlease note, a small handful of retailers who are transitioning to the new ecommerce platform but have not yet completed their integration, or who have existing agreements in place, will remain on the new Lasoo platform in a lead generation capacity for a limited time. These retailers make up less than 5% of the products on the platform and this arrangement will only last until their integrations are complete and their catalogues become shoppable too, or their existing agreements expire.

Some of the specials on Lasoo are only available in certain locations. Therefore, it's recommended you set your location to get the most relevant Lasoo experience for you. nnYou can do this by clicking the postcode icon on the main menu and entering your postcode in the postcode field. After adding your postcode you will only see catalogues, promotions and specials that are available for purchase in your location.

Lasoo offers a universal search function where you can enter any search term in the main search field at the top of the page, and see a list of best matching products and catalogues. nnFrom the search results page you can access filters to further refine your results by level of discount, by retailers, or by categories that you want to search.

Some products on Lasoo may be on special from multiple retailers at the same time. By clicking on a tile, you will go to that products description page where you will be able to view all the information on that product. This will include information on which retailers have that product on special at that particular point in time. This is shown under the ‘all offer’s’ section in the product description page and you can decide where you’d like to prefer to Lasoo that special from.

Lasoo has only the specials you need (none of the junk you don’t) from Australia’s leading retailers. nnIn most cases a special is a product that has been discounted below its regular recommended retail price for a limited period of time. We’ve added small visual tags to help you quickly see the type of specials Lasoo has on offer: nnRed: Hot offer – there are specials discounted by more than 50% for a limited period of time while stocks last. Lasoo these quick as they’re hot-to-trot! nnYellow: ½ price – these are specials discounted by 50% for a limited period of time while stocks last. Yellow = Gold! nnBlue: Price drop: these are specials that have been discounted for a limited period of time while stocks last. You can use the discount filter to show only the specials that have been discounted over 20%, 30% or 40%. These specials often consist of seasonal promotions, clearance sales, or weekly deals from Australia’s best retailers. Whatever the reason for the discount, you will save. So don’t pay fool price. Lasoo it. nnPurple: New release: Some specials are new products or best-selling low price everyday products. New products will have a purple tag while everyday low price best sellers will have no tag to keep the feed as clear and simple as possible for you to navigate the best specials from Australia’s top retailers. nn

In an Australian first, you can now purchase specials directly off the digital catalogues on Lasoo without leaving the platform. nnClick on the picture of a special you want to buy on the catalogue, then simply add it to your cart, or save it to your wishlist to buy later. nnWe’ve also listed all the specials for sale in each catalogue in tiles next to each page (web) or below each page (mobile). You’re able to purchase specials from the tiles too by clicking add to cart, or save them to your wishlist by clicking the heart icon. nnTo see more details about a product you can click the product tile to be directed to the product description page where you can access all the information about that item. nnPlease note, a small handful of retailers who are transitioning to the new ecommerce platform but have not yet completed their integration, or who have existing agreements in place, will remain on the new Lasoo platform in a lead generation capacity for a limited time. These retailers make up less than 5% of the products on the platform and this arrangement will only last until their integrations are complete and their catalogues become shoppable too, or their existing agreements expire.

Some of the specials on Lasoo are only available in certain locations. Therefore, it's recommended you set your location to get the most relevant Lasoo experience for you. nnYou can do this by clicking the postcode icon on the main menu and entering your postcode in the postcode field. After adding your postcode you will only see catalogues, promotions and specials that are available for purchase in your location.

Lasoo offers a universal search function where you can enter any search term in the main search field at the top of the page, and see a list of best matching products and catalogues. nnFrom the search results page you can access filters to further refine your results by level of discount, by retailers, or by categories that you want to search.

Some products on Lasoo may be on special from multiple retailers at the same time. By clicking on a tile, you will go to that products description page where you will be able to view all the information on that product. This will include information on which retailers have that product on special at that particular point in time. This is shown under the ‘all offer’s’ section in the product description page and you can decide where you’d like to prefer to Lasoo that special from.

Yes you can! nnMore than 95% of the specials on Lasoo can be purchased directly on the platform without leaving it. You can also purchase specials from multiple retailers and categories in one transaction on Lasoo. nnA small handful of retailers who are transitioning to the new ecommerce platform but have not yet completed their integration, or who have existing agreements in place, will remain on the new Lasoo platform in a lead generation capacity for a limited time. These retailers make up less than 5% of the products on the platform and this arrangement will only last until their integrations are complete and their catalogues become shoppable too, or their existing agreements expire

All specials on Lasoo will always be at the lowest price promoted anywhere, as agreed with the retailers on the platform. Many specials are also exclusive to Lasoo, so you won’t be able to get them anywhere else. If you do happen to find a special on Lasoo that’s promoted at a lower price on another site please let us know, we’d love to hear from you (please do not provide feedback on members only pricing some of which is excluded).

Lasoo currently offers the following payment methods; VISA, Mastercard, Paypal, Apple Pay, and Afterpay

You will not be able to purchase any gift cards or alcohol using Afterpay, or any products over the value of $3000. For more information on Afterpay, please visit the Afterpay Payments FAQ.

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. For more information on Afterpay, please visit the Afterpay Payments FAQ.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com/en-AU for a comprehensive list of FAQs, terms, as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy

All new products sold by Mobileciti comes with manufacturer warranty. The warranty covers all manufacturer faults, excluding any misuse of the product (Physical or liquid damage etc). Please refer to the following table for your manufacturer. We can also assist you with any warranty inquiries. If you have any questions relating to warranty,

Brand	Warranty Period
Alcatel	12 Months
Aspera	12 Months
Anker	12 - 18 Months
Apple	12~24 Months
B & O Play	24 Months
Beats	12 Months
Belkin	12 - 24 Months
BlueAnt	12 Months
Bose	12 - 24 Months
CAT	24 Months
Cygnett	12 Months
eufy	12 Months
EFM	12 Months
DJI	12 Months
Feiyu	12 Months
Fitbit	12 Months
Google	12 - 24 Months
HP	24 Months
HTC	24 Months
Huawei	12~24 Months
Incipio	12 Months
Jabra	12 Months
JBL	12 Months
Konka	12 Months
LG	12~24 Months
Lifeproof	Varies
Meizu	12 Months
Motorola	12 Months
Nokia	12 - 24 Months
Oppo	24 Months
Opel	12 Months
Otterbox	Varies
Realme	24 Months
Samsung	24 Months
SanDisk	Varies
Sony	24 Months
Plantronic	24 Months
TP-Link	36 Months
VIVO	24 Months
Western Digital	12 Months
Xiaomi	Varies
Zhiyun	12 - 24 Months
ZTE	12 Months

We can also assist you with any warranty inquiries. If you have any questions relating to warranty, please email us via online@mobileciti.com.au with your order number and product details.

All devices come with our 12 month warranty, which is included in the standard purchase price.

• 12 month Australia-wide warranty.
• DOA replacement within the first 48 hours.
• Equivalent to manufacturer’s warranty from such companies as Samsung, Sony and HTC.
• Repair centres in various locations (Australia & NZ).
• Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
• Repair Guarantee: within 30 working days of receipt, generally less than 7 days, and replacement phone offered if unable to repair within guaranteed timeframe. Within 60 days for photography products.
• Return postage to return the item to you is included (to Australia & NZ only).
• The Warranty Period of the item starts at time of receipt by the first end user. The item may consist of several different parts, covered by different Warranty Periods.
• Different Warranty Periods include: twelve (12) months for the mobile device, other than consumable parts and accessories; six (6) months for consumable parts, refurbished items and accessories, including batteries, chargers, desk stands, headsets, cables and covers, and; ninety (90) days for the media on which any software is provided, for example CD-rom or memory card.
• As far as law permits, the Warranty Period will not be extended, renewed, or transferable with subsequent resale, repair or replacement of the item, unless sold through an authorised BuyMobile wholesale channel .Repaired parts will be warranted for the remainder of the original Warranty Period, or for the sixty (60 days) from the date of repair, whichever is longer.

Returns of any kind need to be approved by the retailer that you purchased the item from through Lasoo. Change of mind refunds are offered at an individual retailer level so they will be able to confirm which items can be returned and in which way.nnTo request a return on your order, please contact our customer service team as per below:nnTo request a return from the retailer through Lasoo simply contact us by clicking on the Contact Lasoo link here and include the following information:

• Invoice Number
• Product Name
• Quantity of products to return
• Refund reason
• Preferred resolution: Return and refund or Replacement

If you have an issue with the received order i.e faulty, damaged, or missing parts, please contact our customer service team who will work with the retailer of the goods to sort out the issue as promptly as possible. nnChange of mind returns on Lasoo are accepted within 30 days of the delivery date subject to retailer's policy. Method of returning (i.e. via post or in-store) will differ depending on the retailer, once requested we will let you know the best method of returning. To request a resolution or a refund from the retailer through Lasoo simply contact us by clicking on the Contact Lasoo link here and include the following information:

• Invoice Number
• Product Name
• Quantity of products to return
• Refund reason

nPlease also provide the below if the refund reason is due to missing parts, incorrect, damaged, or faulty product.

• Photo of the assembly manual (if available) with the missing part circled
• Photos or video of the faulty/damaged area on the product
• Photos of the inner and outer packaging of the product

nWe will send this to the retailer who sent the item to review for you. Alternatively you can call our customer support centre on 02 9161 1593 to lodge a refund request for you which we will pass onto the retailer you purchased from to approve or decline. nnOnce a retailer has approved a refund request and received the returned item, we will process your refund via the same payment method you used to pay your order it i.e. Visa, Mastercard Paypal etc. Please allow 3 – 7 business days after the refund request is approved and you will receive an email notification to notify you that your refund has been processed.

Delivery is made by the seller selling their products on Lasoo. You will receive a confirmation email from Lasoo with a tracking number and shipping carrier used when the seller has dispatched your order. nnYou may receive email/SMS tracking updates from the shipping courier and you can also copy the tracking number and search it on the tracking page of the shipping carrier to get more details.nnSee below for links to the common shipping carriers our sellers use:

• Australia Post
• Courier Please
• Allied Express

nNote: You will receive multiple dispatched emails if you have purchased from multiple sellers in a single order

Please check tracking details first and see if there are any tracking updates. In some cases, you can contact the shipping carrier directly to get an answer. If there are no updates on the tracking information, then you can contact our customer service team with the order and tracking details so we can investigate where it is at: contact@lasoo.com.aunnFor partial order delivery, if you purchased from multiple sellers then your order will be sent separately and you will get different shipping emails with the tracking details for each item you purchased. In some instances your order may have been shipped in multiple boxes and the carrier could deliver them on different days. In this case please wait one day for the missing boxes and if it doesn’t arrive you can contact our customer service team with the order and tracking details so we can investigate where it is at: contact@lasoo.com.au

Free delivery is available across the Lasoo platforms on most of our retailers. Some have minimum spends and others will have a flat shipping cost. To check the minimum spend required by retailer for free delivery, you can simply click on your shopping bag which will show you whether you’ve already got free delivery by retailer, or how much more you need to spend with that retailer to get free delivery.

Delivery times vary by product and retailer. Click on the product tile to visit the Product Description Page containing all information about that item. This includes the estimated delivery times which are available in the delivery and returns section of the page.

Some tracking could take up to 48 hours to activate and a further 24 hours for the first scan. This is due how various shipping carriers update their own scanned and manifested data. Please take this into account if you don’t see any scans on your tracking right away.n In some regional areas there may not be many scans from the pickup entry to the final delivery entry. This is often because shipping carriers use agents to deliver the final mile to these regional and remote areas. Please keep an eye on the delivery estimate and if your item/s haven't arrived in that time, feel free to contact our support team.

Our sellers are aiming to dispatch orders within 2 business days so you can receive your goods as soon as possible. However you might experience delays due to high volume of deliveries with the shipping carrier, location of the warehouse, or delivery location. If you didn't hear anything about your order or your item is with the courier longer than the estimated shipping time (10 business days), please email contact@lasoo.com.au and we are happy to help.

We offer free - yes, free! - next-day delivery to most Australian metropolitan areas, as well as selected regional centres.nnTo see whether free, next-day delivery is available in your area, type your postcode in the field at the top of our website.nnNext-day deliverynnIn metropolitan areas, we can do free, next business day delivery, provided you complete your order prior to your state's cut-off time below. If you order on a Saturday or Sunday, the earliest we can deliver is the following Tuesday.nnNext-day delivery order cut-off times:

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n

State	Next-Day Delivery Cut-Off Time
NSW & ACT	Midnight AEST
VIC	Midnight AEST
QLD	Midnight QLD Time
SA	Midnight ACST
WA	Midnight AWST

nDelivery timennWe usually deliver during business hours, but sometimes it’s as early as 6:30am or as late as 7pm. Your driver will contact you the morning of your delivery to provide you with a 2-hour delivery window, and again approximately 30 minutes before they arrive. Unless you’re one of the first deliveries of the day, in which case they’ll contact you as they’re leaving the warehouse, giving you as much notice as possible.nnStreet address only for deliverynnWe're not able to deliver to PO (Post Office) Boxes or to transport/freight companies. We require your full street address, and require you to be available to take delivery.nnDelivery delaysnIf there are any delays or other problems at all with your order - whether it’s at our end or the manufacturer’s - we’ll get in touch with you as soon as possible.nnNeed to change your delivery date or details?nIf you need to change your delivery date or address, please contact our Customer Service Team on 1300 000 500 at least 48 hours before the scheduled delivery date.nnWhat happens if you’re not home to accept delivery?

• If you're not home to accept delivery, we'll leave a calling card so you can organise another delivery day.

Free Connection*nIn areas where we offer free delivery by our own trucks, we can also connect and install the following appliances free of charge:n

• Fridges - excluding specialised plumbing services
• Washing machines and washer-dryers - excluding washing machine pedestals and anti-flood devices
• Dryers - excluding dryers that require wall-mounting, stacking kits or additional plumbing
• Microwaves - excluding trim kits

Free Removal*nDisposal and removal of old appliancesnnIn metropolitan areas and selected regional centres where we deliver with our own trucks, you can also request that we remove your old appliance for recycling - simply select the Removal option in the shopping cart during checkout when ordering.nNote that the old appliances being removed must be similar to the new appliance being delivered, and it must be fully disconnected from any power, water or gas supplies (gas disconnections must be performed by a licensed plumber) prior to our arrival.nIf you are having your new appliance connected by one of our qualified installers, they will disconnect your old appliance for you at the time of installation.nnReturns policynnWhen you purchase from Appliances Online, you are entitled to a replacement or refund if your product is faulty or damaged, as per Australian Consumer Law. We recommend you thoroughly inspect it as soon as you receive it, and contact us on 1300 000 500 if you notice any damage.

For new users click the 'Sign in' button and create an account. You will then be guided through the Lasoo onboarding wizard where you can set your preferences for Retailers, Categories and Brands. For returning users who skipped the onboarding wizard previously;

• Sign in to your account and visit the 'My Account' section
• Select 'Personalisation'
• Here you can tick your desired Categories, Retailers and Brands
• When you return to the homepage, your feed will be more personalised

In the 'My Account' section you can access your 'Wishlist'. Here you will be able to view or delete your wishlist items. To delete an item simply click on the heart icon to deselect it from your wishlist.

If you have items in your wishlist, Lasoo will send you a notification as soon as the products availability or price changes. You can enable/disable this notification in the 'Notification' section of 'My Account'.n You can also nominate whether you receive this notification via email, SMS, or push notification within the 'My Account' section.

You will be able to log into your same Lasoo account however will be directed to the onboarding wizard after logging in to re-set your preferred Retailers and Categories. The reason these have not been migrated is because the all new Lasoo has a greater range of categories and retailers so it will be beneficial for you to complete this onboarding again.

Lasoo uses your data to offer you a personalised and relevant customer experience.

• Lasoo will use your preferences (i.e. favourite retailers, categories, brands) to personalise the products, retailers and catalogues displayed on the home page feed.
• Lasoo will use your postcode to ensure the products and catalogues displayed on your home page feed and search results are available for purchase in your location.
• Lasoo will use your data, including your email address and phone number, to send you newsletters, marketing materials or other alerts or marketing communications (including emails and SMS), including cart abandonment emails.
• Lasoo will track your online search behaviour and provide a more personalised experience based on your previous searches and product views.
• Lasoo will detect your location when using the Lasoo app in order to find store locations close to you.
• If you have indicated you are at least 18 years of age, Lasoo will input this information into the checkout when making alcohol purchases. However in any event all customers of Lasoo must be at least 18, and we make this assumption for marketing purposes including with respect to alcohol products. If you are not at least 18, you are not able to make alcohol purchases.

Be alert to fake web and social media sites or applications posing as Lasoo.n Scammers will often impersonate well-known companies such as Lasoo to gain your trust and confidence when looking for your next purchase from one of Australia’s top retailers. Scammers often use legitimate company information to create professional looking web and social media sites or documentation, even registering fake accounts and similar domain names.n Often scam web and social media sites or fake accounts on instant messaging services will provide job, product and service offerings through a ‘representative’ of Lasoo who are readily available to guide you through any questions that you may have.n We have been made aware of scammers falsely claiming to represent, or having an affiliation with Lasoo, where emails and message are received from websites and mobile applications that appear consistent with a potential genuine message from Lasoo.n If you receive suspicious (sometimes called phishing) correspondence, do not open any attachment or click any links from suspicious emails or messages. If you are looking for further information on how to protect yourself from scams please visit the ACSC website or ACCC website.